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Our Mission


As we move into 2020 with a new CEO, Lex Jones and a new Chairman, Mick McAteer, it is more important than ever to us as a company that we focus on our strategic direction.

There were many changes in 2019; we’ve seen our company grow and develop in unprecedented ways. There have also been changes to staff, the courts service and the credit information industry that have meant learning to adapt to new conditions.

Registry Trust has been operating for almost 35 years and in that time our goal had always been to provide ‘public provision by private means’.

Towards the end of 2019, we changed our focus, concentrating instead on the public value a company like Registry Trust can bring. It’s important to us that not only are we providing a service, but that this service contributes to wider society as a whole.

There has been a lot of discussion about our 2020 Vision at the Registry Trust office; it is important to us that our vision is meaningful.

We believe we’ve achieved this.

Our mission for 2020 and beyond is to provide Public Data for the Public Good.

How will we achieve this?

We’ve been looking at where we can best add value within our industry and in society.

We want to focus on three areas in particular: economy, policy and the public, engaging with these three areas by offering guidance, information and support.

What does this mean in practice?

We want to do more than simply provide a service, we want to be sure that our service is benefiting society.

In 2020, we will be launching a number of awareness campaigns. Our Get Satisfaction Campaign, which aims to raise awareness about the advantages of satisfying judgments, including the benefits this can have on a debtor’s ability to obtain credit will be launched over Spring 2020.

We will also be looking at the need for a register of partially settled debt – something that so far has been overlooked and continues to affect debtors and reduce our understanding of the debt levels in the United Kingdom and Ireland.

We want to change the way the credit information market works, by working to support the evolution of a more accurate and robust industry that is able to support the financially vulnerable without penalising those who are able to manage their finances.

Our work over the next year is bringing our mission to life.

To find out more about our data on falling satisfaction levels, you can check out our Satisfactions Insight dashboard.

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