Meet the Directors


Mick McAteerMick McAteer is a campaigner for economic and social justice with long experience of representing consumers at UK and EU level with a focus on financial markets and public policy. He is founder and co-Director of The Financial Inclusion Centre, a UK not-for-profit policy and research group. The Centre’s mission is to promote financial markets that work for society.

He is also Chair of the anti-poverty charity Z2K, Chair of the non-profit Registry Trust, and Deputy Chair of the General Consumer Council of Northern Ireland. At EU level, McAteer is on the new European Commission Financial Services User Group (FSUG).

Previously, he was a board member of the Financial Conduct Authority (FCA) / Financial Services Authority (FSA) which regulates the UK’s financial markets for six years until the start of 2016. He was Chair of the FCA’s External Risk and Strategy Committee (ERSC) which is responsible for ensuring the risks to the FCA’s statutory objectives are identified and mitigated. He was also on the FCA’s Oversight and Audit Committees.

McAteer was Principal Policy Adviser at Which? (the largest consumer group in Europe, formerly known as Consumers’ Association). He was with Which? for 13 years and formulated the organisation’s policy on financial services. McAteer led the work on exposing major scandals such as pensions, mortgage endowment and PPI mis-selling, and work on reform of pensions, insurance and banking industries. Prior to this, he worked for five years for two major fund management firms in London.

He has also held a number of other senior board and committee positions. He was a board member of the Financial Reporting Council’s (FRC) Professional Oversight Board, and a non-executive director of The Pensions Advisory Service (TPAS). He was a board member of the CARITAS (Westminster) Advisory Board, and a board member of Share Action (the movement for Responsible Investment).He was one of the original founders of Hackney Credit Union, based in the London Borough of Hackney where he was a board member from 2005 – 2007.

He was one of the first Fellows of the School for Social Entrepreneurs (SSE). At EU level, he was previously Chair of the European Commission’s Financial Services User Group (FSUG), Chair of the European Commission’s Financial Users Panel (FINUSE), member of the European Securities and Markets Authority (ESMA) Financial Innovation Working Group, and the Consultative Panels of the Committee of European Insurance and Occupational Pension Supervisors (CEIOPS), Committee of European Securities Regulators (CESR) and Committee of European Banking Supervisors (CEBS).


Executive Director

l jones

Alexandra Jones started her career as a graduate recruit to HSBC – covering all aspects of branch and retail banking. She rose through the ranks to become Deputy Regional Director SSM of Greater London Region, before leaving to join the Financial Ombudsman Service in 2012.

At the ombudsman service, Alexandra led on diverse casework areas including pensions, investments and jurisdiction. She was responsible for planning and directing different elements of the operation – overseeing various projects and initiatives including the rapid growth of the PPI casework management model; knowledge resource systems and management information reporting among others.

On joining Registry Trust in September 2017 as the Director of Operations, Alexandra has taken on responsibility for compliance, business development, contract management and complaints. Alexandra is also the Data Protection Officer.

Alexandra became CEO of Registry Trust on 30 July 2019.


Non-Executive Directors

d hurlstonMalcolm Hurlston CBE is a serial social entrepreneur who brought credit counselling and employee ownership plans to Britain. He has served on HM Treasury and Business advisory committees, and is now on the consultative committee of the Office of Tax Simplification. He also chairs the Financial Inclusion Centre, Esop Centre and Irish Judgments. His former chairs include Student Loans Co, Euroshop, Foundation for Credit Counselling and Credit Action.




d cherrettKenneth Cherrett is senior non-executive director and since 2006 chairman of its remuneration committee. He is also deputy chairman of CHICKS (a charity that provides respite breaks for disadvantaged children) and chairman of its finance committee.

He was chairman of Cifas, the UK’s fraud prevention organisation from 1991-2016 and director-general of partnership sourcing, a CBI-BIS (then DTI) joint initiative, now the institute for collaborative working, from 1993-2001. During his banking career with LloydsTSB he held a number of senior positions and was responsible for the launch and early development of trustcard, was also on the european board of VISA and is a past chairman of the Financial Services Research Centre at the University of Manchester’s Institute of Technology.


Helen HattonHelen Hatton joined the board in 2016. She is the managing director at BDO Sator Regulatory Consulting Limited.

Widely recognized as the prime architect of the modern Jersey regulatory regime, Helen Hatton retired as Deputy Director General of the Jersey Financial Services Commission in May 2009 having led the implementation of regulatory development in the island from its blacklisted state in 1999 to achieving one of the world’s best IMF evaluation results.

Helen established Sator Regulatory Consulting which undertakes assignments for a range of international standard setting bodies, governments, regulatory authorities and leading financial services businesses, including the World Bank, IMF and UK Foreign & Commonwealth Office. Sator merged with BDO in 2016.

Helen is executive chairman of KYC Worldwide Limited, Chairman of BDO Group Limited and sits on the Board of the Office of the Data Protection Authority.

Helen is a Fellow of the Institute of Advanced Legal Studies, a member of the Editorial Board of the Journal of Banking Regulation, and a Liveryman of the Worshipful Company of International Bankers. She is a recognised international speaker on regulatory, governance and compliance topics.


Eric LeendersEric Leenders joined the board in 2014. In his role as Managing Director of Personal Finance, Eric is responsible for all personal finance matters, including; cards, complaints handling, conduct regulation, consumer credit, payments, savings and supporting vulnerable customers across retail and private banking portfolios.

Eric is accountable to Retail, Private and Mid-Tier bank CEOs for development and delivery of sector-specific strategies, maintaining active senior-level engagement with politicians, regulators, consumer advocates and policymakers on a range of issues to support the economy, serve customers better and earn trust in the sector.

Eric is a chartered banker and a non-executive director at the Buckinghamshire Building Society (chair of risk), Registry Trust Limited and also holds non-executive roles on the Government’s Credit Union Expansion Project and Regional Growth Fund. He is married with three teenage children and lives in Brighton.


Robin JarvisRobin Jarvis is Professor of Accounting at Brunel University. In 2013 he was awarded the British Accounting and Finance Association (BAFA) Lifetime Achievement Award for his contributions to the advancement of accounting and finance to the academic community. He is the Special Adviser to European Federation of Accountants and Auditors (EFAA) and a Board Member of the Genesis Initiative. Robin was a member of the International Accounting Standards Board’s (IASB) group in the development of IFRS for SMEs followed by membership of the IASB’s SME Implementation Group.

For 11 years up until 2015 he was as a member of European Financial Reporting Advisory Group’s (EFRAG) Supervisory Board and Research and Policy Committee.

From an EU financial services perspective he is a member of European Commissions Expert Group - Financial Services User Group (FSUG) and a member of the Committee of Transparency and Independence of the EU’s Finance Watch. Previously for 6 years Robin was a member of the European Banking Authorities (EBA) Stakeholder Group.

In 2013 he was appointed as a Jury Member of the Ethics and Trust in Finance Prize. In the UK, Robin is a member of the Chartered Banker Professional Standards Board and Chairs their Stakeholder Forum. He is member of the team at the Financial Inclusion Centre. Robin is the author of 10 books and numerous research papers