Interim Chief Executive Officer
With over fifteen years in the industry, Alexandra has held senior strategic and operational roles in both financial services and regulatory compliance.
Alexandra started her career as a graduate recruit to HSBC – covering all aspects of branch and retail banking. She rose through the ranks to become Deputy Regional Director SSM of Greater London Region, before leaving to join the Financial Ombudsman Service in 2012.
At the ombudsman service, Alexandra led on diverse casework areas including pensions, investments and jurisdiction. She was responsible for planning and directing different elements of the operation – overseeing various projects and initiatives including the rapid growth of the PPI casework management model; knowledge resource systems and management information reporting among others.
On joining Registry Trust in September 2017 as the Director of Operations, Alexandra has taken on responsibility for compliance, business development, contract management and complaints. Alexandra is also the Data Protection Officer.
Alexandra became interim CEO of Registry Trust from 1 March 2019.
HR, Finance and Facilities Manager
I have worked as an office manager for more than 12 years having successfully established and efficiently managed responsibilities across a diverse range of functions. My experience at a specialised London law firm began with setting up the office from inception and managing its expansion as it grew into a prominent firm featured in the Legal 500.
I joined the senior management team at Registry Trust in January 2016 where I manage the human resources, finance and facilities team supporting the accounts, financial reporting, compliance and legislative requirements.
My career in computing started before the IBM PC appeared. Since then I have covered most aspects of IT and communications management and support with both small companies and large corporations including a main credit reference agency. I initially provided Registry Trust with consultancy for the development of Trust Online before moving into systems management full time in 2008. Registry Trust successfully partners with small, trustworthy responsive companies and we use comparable products to deliver IT services specific to our needs. We continually review and update the capabilities of our suppliers to ensure they provide robust, secure and dependable IT services and solutions that are up to date.
Sales and Marketing Director
With over 25 years experience working in data solutions, 10 years with a credit reference agency at senior management level, I started the data exploration journey with Registry Trust in 2007. Since then we have built a clear understanding of the true value of the data on the Registers looking at the economic behaviour of consumers as individuals in the debt cycle. We now reach out not only to our existing clients but also new marketplaces sharing our knowledge and building relationships in ways not previously enjoyed at Registry Trust. Through our marketing, sales and account management programmes we continue to build our relationships in the markets we serve.
With 6 years’ experience managing the technical support team at Registry Trust I have a background of working closely with our technical partners to deliver new software and introduce new procedures throughout the company. As operations manager since December 2013, I now manage the day to day business functions and the teams taking on the new challenges.